Reliable Controls – Australia

About the Customer

Reliable Controls is a Canadian company that manufactures intelligent building controllers. They offer six products to customers right around the globe. After each yearly product update, they run 20 to 24 online training sessions for more than 300 users. Previously, they had to supply computers with the software pre-installed every single time. As their business expanded, the steep training expenses drove them to search for a tool that could reduce costs while giving clients a better experience.

How They Found DaDesktop

The manager, Nate, came across DaDesktop through a Google search. He noticed it was a cloud desktop purpose-built for training. He got in touch with the DaDesktop crew, trialled the remote training himself, and chose to make it their primary training platform.

What They Love About It

Easy for everyone

Both trainers and clients thoroughly enjoy using DaDesktop for remote training. There's no software to download, and no computer expertise needed. The trainer simply sets up a virtual classroom and shoots a link to the students. Whether someone is in the US, Brazil, or Africa, they just click the link and they're straight into the virtual desktop, ready to get stuck in.

Great training features

Students can view the trainer's screen and their own at the same time, making it a breeze to compare and follow along. The trainer can see every student's screen at once, making supervision and guidance a piece of cake. The trainer can take control of a student's desktop remotely to lend a hand anytime. One user from Europe remarked it feels like "the trainer is right beside us."

Works worldwide

The platform scales effortlessly and operates globally. You can kick off a training session in any country in a flash, or run sessions with people from multiple countries all at once. You can add or remove participants whenever you like, making training more flexible.

Nowadays, DaDesktop stands as one of Reliable Controls' most vital partners here in Australia.