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Privacy Policy

DaDesktop is committed to safeguarding the privacy of those who use our services. This policy outlines how we gather and utilise your personal information, as well as the protective measures we implement to keep your details secure.

Personal data is collected and utilised strictly to the extent required for delivering our services to you, or for legitimate purposes outlined in this privacy policy. It is important to recognise that there are significant variances in how data is collected and stored, depending on the hosting option selected.

NobleProg hosted public server

Hosting for this option takes place within a NobleProg data centre (located within the EU and GDPR compliant). It serves as a shared server environment for NobleProg clients and is accessible by NobleProg personnel.

Should you opt for a server located outside the EU, local legislation may apply. For UK-based clients, data is retained within the UK.

NobleProg hosted private server

This solution is hosted within a NobleProg data centre (within the EU). It functions as a dedicated server allocated to a single organisation, ensuring that no other entity utilises the hardware.

If you select a server situated outside the EU, local laws may govern its operation.

On-premise server

The server is positioned at the organisation’s own facilities. The software is installed on this server, ensuring that all data remains entirely under the organisation’s control.

Data categories

The following are the categories of data we collect:

User account / personal data

Shared server

Private server

On-premise server
  • Access to DaDesktop requires account registration.
  • Upon registering an account, you provide certain personal information, such as your name, email address, username, and password.
  • This data is collected as it is essential for granting you access to our services and maintaining their security.
  • Your information may be used to communicate with you regarding your account status.
  • Account data is retained for the duration of your account’s active status.
  • You may cancel your account at any time; doing so results in the removal of your account data.

 
  • Clients can choose to manage their users independently or request that NobleProg handle user management.
  • The server can be encrypted to prevent NobleProg from having any access.
  • No data is collected or stored.
  • NobleProg has no access.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Any activity within the Training Room may be monitored by the course instructor, training management, and our technical support team.
  • This monitoring allows us to allocate appropriate data resources, assist with technical issues, enable instructors and management to track course progress, and ensure compliance with our Terms of Service.
  • Our terms of use prohibit users from engaging in personal activities, such as using social media, conducting financial transactions, or performing personal web searches.
  • Data is deleted once the course is confirmed as ‘finished’.

 
  • All data collected and stored is managed by the client.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop offers an integrated audio/video feature.
  • This functionality is delivered via NobleProg’s infrastructure, rather than through external software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting purposes. No audio data is captured. These recordings are deleted 14 days after course completion. Only NobleProg administrators with SuperAdmin privileges have access to these recordings.
  • All data collected and stored is managed by the client.
  • Course Desktops and Recordings may (if necessary) be recorded for troubleshooting and other purposes (refer to Shared Server). These recordings are the client’s responsibility and, due to the auto-delete process, are automatically removed after 14 days.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients have the option to record the course desktop.
  • If the recording option is used, NobleProg stores the recording, which can be monitored. The account holder decides when it is deleted.
  • If the account is cancelled, all applicable recordings are deleted.

 
  • Clients have the option to record the course desktop.
  • All data collected or stored is managed by the client.
  • NobleProg has no access.

Technical Support

When you contact us for technical support, you are required to provide certain personal information, which may include your name, employer, email address, phone number, time zone, and the reason for support. We use this support data to resolve your issues and to better understand common problem types among our users. All technical support is delivered within NobleProg.

Contact Us

You may exercise any of your rights regarding your personal data by sending written notice to us via contact us.

Changes to this policy

We may update this policy periodically by publishing a new version on our website. We recommend checking this page regularly to stay informed about any changes and to identify significant updates.

For further details, please refer to Terms of use Dadesktop Public Cloud