Improving Connection Performance

There are times when DaDesktop may warn you if your connection has a latency (delay) that’s too high for good performance. 
 

If this happens, have a look at the steps below to help improve your connection.

Steps to take

• Use an Ethernet connection if you can, or if you’re on Wi‑Fi, run a speed test beforehand (e.g., using speedtest.net).
• Try to stay close to the wireless access point if possible. Use 5 GHz Wi‑Fi rather than 2.4 GHz, as 2.4 GHz often gives slower speeds and can suffer from interference more easily than the 5 GHz band.
• Turn off or disable any VPNs or proxies before joining the course.
• If possible, disable any security software that might interfere with your network connection, as these can slow things down (increase latency).
• Participants may want to talk to their company’s IT support for help, especially if their network uses content or network filtering. 
  Whitelisting the following domains can help:
   1.             https://\*.npg.io       (e.g. any host at .npg.io)
   2.             https://dd4t.dadesktop.com
• Avoid large downloads or uploads during the course — for example, pause Windows, Mac, or Linux updates until afterwards if you can.
• Your internet speed should be at least 10 Mbps download & 1 Mbps upload.
   

If you need a hand, contact the team through the DD Support chat (the blue icon).

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